Returns & Refunds Policy
Returns & Refunds Policy
At Mitchell’s Moslem Butchery, we are committed to providing fresh, high-quality products and ensuring customer satisfaction. If you are not satisfied with your purchase, please review our returns and refund policy below.
Perishable Items
Due to the nature of our products, we do not accept returns on fresh meat, poultry, or other perishable goods. However, if you receive a product that is damaged, spoiled, or incorrect, please contact us within 24 hours of purchase for a resolution.
Non-Perishable Items
For packaged or frozen goods, returns may be accepted within 7 days of purchase, provided the item is unopened, in its original packaging, and in a resalable condition. A valid proof of purchase is required.
Refunds & Replacements
If an item is found to be defective or not as described, we may offer a replacement, store credit, or a refund, depending on the circumstances.
Refunds will be processed to the original payment method within 5-7 business days.
We reserve the right to assess the condition of returned products before issuing a refund or replacement.
How to Request a Return
To report an issue with your order, please contact us:
📞 021 371 6734
📧 Info@mitchellsbutchery.co.za
📍 Visit us in-store at 41 Mitchell Ave, Woodlands, Cape Town, 7785
Our team will be happy to assist you with any concerns. Thank you for choosing Mitchell’s Moslem Butchery!
